The Future of EV Charging with Sara Sloman | Payment Anxiety, Infrastructure & Trust

The transition to electric vehicles is well underway, but the next challenge isn't simply building more charging infrastructure. As EV adoption continues to accelerate, the focus is shifting towards creating a charging experience that is reliable, intuitive and built around the needs of drivers.

In this Episode of Auto Futurecast Season 2, Chris Kirby is joined by Sara Sloman, Global Partnerships Director at Paythru and a leading advocate for sustainable transport, to explore the future of EV charging and the changes needed to support the next phase of electric mobility.

Together, they discuss why customer experience is becoming just as important as infrastructure, how "payment anxiety" is replacing range anxiety, the role of destination charging, and why building consumer trust will be essential to accelerating EV adoption.

Key Takeaways

• Why customer experience is becoming the next frontier of EV charging.
• How payment anxiety is emerging as a bigger barrier than range anxiety.
• The role of destination charging in supporting widespread EV adoption.
• Why trust, transparency and simplicity are critical to improving the charging experience.
• How businesses can go beyond compliance to create better charging solutions.
• What automotive, mobility and charging businesses should prioritise to prepare for the future.

What You'll Learn

Throughout the conversation, Sara shares her perspective on some of the biggest challenges facing electric mobility today.

Why are drivers still encountering friction when charging an electric vehicle?

How can charging providers simplify payments and improve the overall customer experience?

What role will destination charging play as EV ownership continues to grow?

And what should automotive businesses, fleet operators and mobility providers be doing today to build greater consumer confidence in electric mobility?

Drawing on her experience across sustainable transport, EV charging and payment innovation, Sarah offers practical insights into how organisations can create more seamless charging experiences and prepare for the next chapter of electric mobility.

Whether you're an OEM, dealer group, charge point operator, fleet operator or mobility business, this episode provides valuable perspectives on the opportunities and challenges shaping the future of EV charging.

Watch the full episode below and join the conversation.

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